> You might find these extracts from the PCS union website of interest regarding the latest ‘Help To Work‘ nonsense….
This circular provides an update on the new increased conditionality regime from the end of April, and advice for PCS branches.
The Government is introducing increased conditionality measures from 28 April 2014 for JSA and lone parent claimants, and for or UC claimants from summer 2014. Although some measures will be phased in up to December 2014.
> “some measures will be phased in up to December 2014” – at the very least, I should think. I suppose this refers to the fact that the scheme is launched before they’ve actually got anyone on board to run it.
Advisers have now been re-branded as “Work Coaches” and Job search review/Assistant Advisers are now to be called “Assistant Work Coaches”.
> If in doubt, give everyone pointless new titles – it may give the impression that you are doing something. Work coaches – I ask you ! I really hope the ex-advisers are cringing at the prospect.
PCS has concerns that the department does not have adequate resources in place to cope with the new levels of work. The new measures appear to be aimed at ‘frustrating’ claimants off benefit, something the DWP was recently criticised for in the recent select committee report into the role of Jobcentre Plus in the reformed welfare state.
> ‘frustrating’ claimants off benefit’ – well yes, we’ve already figured that out. The trouble is, there’s no use PCS moaning when so many of their members seem quite happy – even enthusiastic – about enforcing these tactics. Now they’re really going to find out what ‘work‘ is all about.
This covers five elements of Day One Conditionality, Weekly Work Search Reviews, Quarterly Work Search Interviews, English Language Requirements and Increasing Lone Parent Conditionality.
An additional 12 minutes has been assigned to the initial new claims interview to complete the day one conditionality and English language requirements.
Day One Conditionality
Claimants using JSA Online will receive a message outlining Day One Conditionality Claimants will be required to demonstrate “positive job-seeking behaviours” from day one of their claim to benefit.
Day One Conditionality introduces an expectation for the claimant to create a Profile and Public CV in Universal Jobmatch; or create a CV and email account that can be used for employment purposes, if the claimant is not yet able to create a profile and Public CV within Universal Jobmatch.
These requirements and can be mandated by issuing a Jobseeker’s Direction, Conditionality is subject to a phased introduction between 28 April 2014 and 31 October 2014.
Increasing Lone Parent Conditionality (ILPC)
From April 2014 changes will apply to lone parents who are entitled to Income Support (IS); or claim Employment and Support Allowance (ESA) and are in the Work Related Activity Group (WRAG)
Currently lone parents who are entitled to IS must attend regular Work-focused Interviews (WFIs) once their youngest child reaches the age of one. From April 2014 the frequency and duration of WFIs for this group of claimants will be determined by Advisers.
Work Related Activity (WRA) is also being introduced for ESA (WRAG) and IS lone parents with a youngest child aged 3 and over. From 28 April 2014 an easement in regulations has been introduced to prevent more than one sanction being applied in any two week period
Weekly Work Search Reviews
Weekly Work Search Reviews are subject to a phased introduction between 28 April 2014 and 31 October 2014. This applies to 50% of the live load, excluding Work Programme participants and claimants receiving support from the Help to Work Package. Claimants should be selected at Work Coach discretion. Claimants may be moved on and off Weekly Work Search Review. The 50% ratio is reviewed and monitored across each District.
English Language Requirements
A screening aide will be available to assist Work Coaches in identifying claimants whose English language speaking and listening skills are below E2. Once identified, the Work Coach will mandate the claimant to a provider assessment, using the Skills Conditionality referral process.
If any Day One Conditionality activity is appropriate to the claimant but their English Language is a barrier to them completing it, the English Language barrier would need to be addressed first. The DWP recognise that individual claimants will learn at different speeds, often with varying starting levels of spoken English. The average length of time they take to complete English Language Training is expected to vary between 7 and 20 weeks.
Quarterly Work Search Interviews
Twenty minute Quarterly Work Search Interview are being introduced to review the claimant’s jobsearch activities in the previous quarter, including updating the Claimant Commitment and widening jobsearch activities.
> Widening jobsearch activities ? Dont like the sound of that much…probably means having to apply for even more jobs you know you wont get in order to hit increased targets.
Help to Work (HtW)
Equal numbers of claimants are expected to be assigned to each of the three Help to Work Package measures:
> The word ‘assigned’ appears to suggest that we wont have any say in what we get stuck with. No doubt our Work Coach will have targets for each option and you’ll just get stuck with whatever they’re not meeting their targets on.
Mandatory Intervention Regime
This is the current support for claimants who have completed the Work Programme. The first 8 weeks of the Mandatory Intervention Regime (MIR) is known as the Assessment Phase. During this 8 week phase Work Coaches can decide to place the claimants in Daily Work Search Reviews or Community Work Placements. Claimants can only be allocated to Community Work Placements or Daily Work Search Reviews during the Assessment Phase
> Work Coaches can decide to place the claimants – yep, you dont get a choice.
Daily Work Search Review
The claimant will be required to attend the Jobcentre daily for up to 13 weeks to review jobseeking activities of the previous day and provide a labour market declaration signature.
Every 4 weeks the claimant’s attendance schedule must be changed.
Claimants are entitled to reimbursement of travel costs incurred to attend additional WSR. To enable claimants to attend Daily WSR, it is accepted that payment in advance, particularly in the form of weekly bus / rail travel tickets and passes may be appropriate.
> Every 4 weeks the claimant’s attendance schedule must be changed – ???
Community Work Placements
External provision will consist of a work placement that is of benefit to the community for up to 30 hours a week and supplemented by up to 10 hours jobsearch. If the claimant is still in receipt of JSA/UC after six months they will be transferred to MIR.
> If the claimant is still in receipt of JSA/UC after six months they will be transferred to MIR. – where your Work Coach can decide to place the claimants in Daily Work Search Reviews or Community Work Placements. Back to square one, in other words.
Although a meeting is planned for 24th April, PCS has not yet been consulted over key issues such as appropriate resourcing and the health and safety risk assessment.
There should also be consultation with trade union sides at district and local level, as well as consultation as part of the risk assessment process. PCS has pressed that this is made explicitly mandatory; given reports received that district management are going ahead with changes without engaging with the unions.
The Group Executive Committee (GEC) has raised concerns over the department’s capacity to deliver the additional work and cope with the increased footfall of up to 60%. 620 WSD staff will be leaving Job centres in June through the VES scheme with no one to replace them.
> Oh dear, oh dear… more claimants, fewer staff. Can anyone see the flaw in this plan ?
However DWP believe that current staffing levels are appropriate, as jobcentre staffing was due to be reduced by 10% which matches the numbers needed to deliver SR13 and HtW. The re-grading of the CSM post also delivers a significant cost saving. The GEC have pressed DWP for more staff, and believe jobcentres are at a crisis point in terms of staffing, workloads, safety and space.
The introduction of further attendance brings in an even stricter conditionality regime. The GEC is deeply concerned for the safety of PCS members facing the brunt of the public’s anger at this policy.
> Damn right !
Reports have been received that attendance times should be changed on every occasion, in order to ‘frustrate claimants off benefit’ which bears a resemblance to the hotly denied and lambasted ‘Botherability’. Group Officers need to be informed if this message is being relayed in offices, reps should challenge management locally and escalate.
> A different time every day ? you can just imagine the planning meeting – “hey guys, how could we make this situation even more chaotic ?‘
PCS opposes further attacks on benefit claimants
PCS believes that SR13 and HtW are not intended to offer further help to claimants, as the introduction of further mandation and attendance is clearly aimed at trying to set claimants up to fail. It is part of the politically motivated agenda the Government has of vilifying benefit claimants, rather than offering genuinely tailored support.
The DWP received criticism from the Select Committee in January over their off-flow target based approach, however, these new measures are politically driven policy which civil servants have been instructed to implement.
> But they don’t have to implement them. The old ‘Nuremberg Defence’ (I was only obeying orders) was never a valid one. But for fuck’s sake – PCS, YOU ARE A UNION. YOU CAN TAKE ACTION. Stop your members taking it out on the ‘customers‘ and take on the government instead. You may need to grow a spine first, though.
PCS campaigns against the stricter benefit and conditionality regime, we believe our members are best placed to help benefit claimants when they are given adequate time and discretion to truly identify the support needed, not by fostering hostility through draconian and punitive practices.
> So do something about it !
Branches are asked to ensure they are fully involved in consultation and the risk assessment processes, and issues are appropriately escalated. The introduction of the new measures should be phased until October and December 2014 to ensure there are appropriate resources and systems in place. There should be no ‘big bang’ approach. Risk assessments should be used to identify for a potential increase in CSMs and G4S security guards.
> a potential increase in CSMs and G4S security guards – hey, more government cash for G4S… now who would have expected that ?
Source: PCS website 24 April 2014