Ministers have refused to apologise after MPs from across the North East highlighted the “cruel and inhumane” treatment of benefit claimants in the region.
Officials such as Jobcentre staff had been encouraged to strip claimants of benefits for no good reason, MPs said.
In a Commons debate led by Newcastle Central MP Chi Onwurah, MPs highlighted a series of wrong decisions and abuse of benefit claimants.
* Veterans injured in Afghanistan or Iraq stripped of benefits after they were told they were fit to work
* A Newcastle man stripped of benefits because he was accused of failing to seek work in the days after his father died
* A man in Bishop Auckland constituency who was a collecting a sick daughter from school and was accused of inventing a “fictional child”
South Shields MP Emma Lewell-Buck said her constituents had been “humiliated” by job centre staff.
“Constituents of mine have been refused a private room to discuss intimate personal or medial issues … the general attitude of staff is confrontational and sometimes just downright rude.”
Wansbeck MP Ian Lavery said Jobcentre staff provided a valuable service and took their role seriously – but they were under pressure to “sanction” as many people as possible, suspending their benefits on the grounds that they had broken rules or failed to prove they were seeking work.
The debate, attended by Labour MPs from across the North East, followed long-running complaints that benefit claimants are being sanctioned for no good reason.
> Very long-running complaints… its a shame it takes a looming General Election to get Labour’s collective arse into gear, and also leads the cynical to wonder whether the situation will just revert after the election (whoever wins).
But Work Minister Esther McVey infuriated MPs by refusing to discuss whether the criteria for imposing sanctions were fair, despite repeated requests for her to address this topic.
She denied her department deliberately inflames talk of “scroungers”, saying: “I have never put forward a story like that and I never would.”
Ms Onwurah recalled that she was largely bought up by her mother in a single-parent family in Newcastle which depended on benefits.
She said: “I am so glad she did not have to face the sort of vilification and abuse that benefit claimants face now.”
She added: “I want to know what this government is doing to prevent the demonisation of those who are now claiming benefits.”
> That’s easy – nothing. Why would they, it’s their policies that encouraged it in the first place.
What we want to know now is what Labour would do, should they win the next election.
Newcastle East MP Nick Brown said one constituent had been told to go to an office in Felling, Gateshead. He walked to the office – because he had no money to pay for public transport – where he was given a telephone number to call.
People with disabilities, but who were judged to be fit to work, were being trained for jobs it was very unlikely they would be able to do, he said.
> There must be more unemployed forklift drivers in the North East than anywhere. Qualifications that are basically useless because the majority of jobs requiring a forklift licence also specify a period of experience in a real situation, not a poxy do-it-or-get-sanctioned course.
And, in Sunderland at least, they send qualified and experienced forklift drivers on these courses too… Southwick Jobcentre advisers in particular were notorious for that.
Julie Elliott, MP for Sunderland Central, said Jobcentre staff were under pressure to sanction claimants.
“They work hard and are put under enormous pressure. Staffing levels have diminished dramatically since 2010.
“We hear anecdotally about the pressures of informal targets on sanctions – we all know they are in place – from people who are too frightened to say something, so they tell us off the record.”
> Ah… definitely an election looming. Julie Elliott is my MP, but failed to respond to a complaint against Jobcentre staff that I made a couple of years ago. That’s not the way to win votes, Jules – electorates are for the full term of the parliament, not just a general election.
Mrs Lewell-Buck accused the Government of encouraging the public “to think of claimants as spongers or skivers, so that working people struggling to get by will blame the unemployed man or woman next door”.
Source – Newcastle Evening Chronicle, 07 Jan 2015
> From the letters page of the Sunderland Echo.
People I know who sign on at the Southwick Jobcentre tell me that the following is about par for the course. Although I suppose you could say that they’re just conforming to current DWP policy towards the unemployed….
Jobless deserve to be treated better
I RECENTLY attended an appointment at Southwick Jobcentre, having been unemployed since January 11 of this year.
I had tried, with the Jobcentre’s help, to enrol on an IT course and I was given the time of 9.30am to attend the course centre.
I arrived at the centre at 9.15am and by 11am I was still sitting in the waiting room. I was then told by a lady that my appointment was actually 2.30pm and that they would rearrange an appointment for me. They never contacted me again.
At my next appointment at the Jobcentre I was given a form to fill out to explain why I did not attend the course.
I was treated like it was all my fault. I wrote on the form that I believed that it was due to someone else’s incompetence and why was I being punished.
The lady from the Jobcentre phoned the course and the woman that she spoke to agreed with my story and also said the reason that I had not been contacted was because their funding had fallen through and the course was no longer available.
The lady from the Jobcentre then signed me up for a forklift truck course, even though I already have my forklift licence, and told me that it was mandatory. She reeminded me that if I did not go I would have my benefits stopped for three months. I will not be given bus fare and this will cost me a fortune.
These people haven’t a clue what they are doing. They are not helping us in any way.
Maybe these people should be the ones sent on courses and people like me given their jobs.
I would treat others like human beings and not like the scum that they think we are.
Steven, Red House, Sunderland
Source – Sunderland Echo, 13 March 2013