Tagged: hardship fund

Unapologetic Cameron challenged by Andrew Marr over benefits deaths and ILF closure

David Cameron was challenged over the death of diabetic benefits claimant James Clapson and over the closure of the Independent Living Fund (ILF) on Sunday’s Andrew Marr show. Cameron’s unapologetic response was that there are hardship funds available for ‘difficult cases’.

On his programme yesterday Marr asked Cameron if he accepted that the £22 billion of welfare cuts so far ‘has hurt a lot of poor and vulnerable people?’

Cameron replied that it had involved ‘difficult decisions’ but:

“ . . . we have protected for instance the pension, we’ve protected benefits for the lowest paid, we’ve always made sure that we’ve increased spending on disability benefits rather than reduced it.”

On the subject of why one million people now depend on food banks, Cameron argued that:

“One of the things we did was that Labour, because they didn’t like the PR of this, they didn’t advertise or promote the existence of food banks through job centres. We changed that because we thought that was, that was basically sort of selfish and shortminded…”

And when it came to the subject of James Clapson, a former soldier who failed to turn up for a Jobcentre interview, had his benefits sanctioned and died after being unable to refrigerate his insulin, Cameron was entirely unapologetic. His response was:

“Well we have hardship funds and councils have hardship funds for exactly those sorts of tragic cases but if you’re asking me is it right that people who are asked to turn up for interviews or asked to fill in a CV or asked to apply for a job should have to do those things before getting benefits then yes it’s right that we do have that system in place . . .”

When asked about another case involving a claimant with learning difficulties who had his benefits sanctioned for not using a computer, Cameron again relied on hardship funds and entirely ignored Marr’s suggestion that there should be a review of the system:

“I look at all of those individual cases and all of those cases can be addressed by the hardship funds and by the flexibilities that are there in the system . . . People watching this programme who pay their taxes, who work very hard, they don’t pay their taxes so people can sign on and show no effort at getting a job, as I put it on the steps of Downing Street those who can should; those who can’t we always help”

Cameron was equally dismissive of the abolition of the ILF, due to take place in June:

“Well what we’ve done is we’ve given that responsibility to local councils as the last resort and local councils have that funding available to help.”

When Marr pointed out that the funding is only for one year, Cameron replied simply “they have it for difficult cases” before once again reminding listeners how many more people have moved into work under the Coalition.

Cameron’s lack of compassion, apology or understanding combined with a total refusal to actually look into what is going wrong with the benefits system are a powerful reminder of what another five years of Conservative led government will mean to sick and disabled claimants.

You can watch the Andrew Marr show and you can download a transcript of the interview.

Source – Benefits & Work, 20 Apr 2015

http://www.benefitsandwork.co.uk/news/3076-unapologetic-cameron-challenged-by-andrew-marr-over-benefits-deaths-and-ilf-closure

Exposed: Jobcentre Benefit Sanctions Culture Revealed – Whistleblower

I worked for DWP for many years, in various roles including management and adviser positions, and can verify that Jobcentre Plus did and do talk about benefit sanction targets/expectations.

Benchmarks did exist, but there was no pressure to meet them until around October 2010. Prior to 2010, sanctions were rarely discussed and staff from my experience did not feel under pressure to make referrals to the Decision Maker.

A benchmark is “a standard by which something can be measured or judged” so does not precisely imply a target. A benchmark level is not a target directly, but indirectly policy to meet a benchmark level is a target that is set to meet the minimum standard.

Performance expectations” serve as a foundation for communicating about performance throughout the year. They also serve as the basis for assessing employee performance. When a business and an employee set clear expectations about the results that must be achieved and the methods or approaches needed to achieve them, you establish a path for success.

Report to the Secretary of State for Work and Pensions Iain Duncan Smith (pdf).

CAB staff reported that their caseloads began to increase significantly to year ending 2011; this was during the same period when the 6% benchmark/target was enforced.

Ruth Owen said at the time, “targets create perverse behaviour” and hence the reason targets/benchmarks were removed from staff appraisal objectives.

However, targets were still discussed, despite staff being informed there were no Stricter Benefit Regime measures. In my district the target/benchmark at the time was 6% of the live load of unemployed people on the office register.

Furthermore, initiatives were introduced that were not always intended to help people, but to achieve the 6% target. I felt this behaviour was unethical and I decided to resign from a job I once enjoyed, because I was extremely unhappy with the new ethos and the welfare agenda. The situation has worsened since my departure.

Following the Guardian’s DWP whistle-blower story sanctions took a dip from July 2011, but they began to rise again during 2012 and have continued to rise significantly ever since.

This can only happen if staff are being encouraged and are expected to make more and more referrals to the Decision Maker (870,793 claimants were subject to an adverse decision to lose their benefit during an 8 month period in 2013); the highest level since the Baldwin government’s campaign against the unemployed in the 1920s, which saw disqualifications of over 2 per cent per month for the very similar, not genuinely seeking work from October 1928 to March 1929 and in April-May 1929. This reason for disqualification was ended by a Labour Party backbench revolt resulting in abolition in March 1930.

> Labour Party backbench revolt – there’s something you don’t hear nowadays… especially not on behalf of the unemployed.

In all my years as a public servant, I have never witnessed the bureaucratic excessiveness which currently exists within the welfare system today.

The impact of the harsher regime, which also includes longer sanctions (which range from 1 month to 3-years), is devastating for claimants who are already under enormous financial pressure and emotional strain; claimants must now contribute to Council Tax, which has resulted in a circa 4% cut in a claimant’s income and in some cases there is the Bedroom Tax to pay too, resulting in a further 19% cut on average.

In addition, benefits have not increased in line with the cost of food and utilities. The EU advice to the UK is, benefits are inadequate.

The sick, the unemployed and those on low incomes are now paying for the failures in the banking system.

The system was and can never be perfect, due to the ever-changing demands of ministers. However, I believe it is now failing many of the people it is intended to help and support, particularly the vulnerable. The support on offer is often insensitive to a claimant’s needs and many people are referred to multiple courses inappropriately at the tax papers’ expense.

To cite one example, an older claimant with arthritis (which Jobcentre Plus knew about) was referred by Jobcentre Plus to attend an unpaid work opportunity that entailed travelling on 3 buses for 90 minutes each way and then to spend up to 30 hours per week picking up cans.

It is, therefore hardly surprising that claimants find the current regime bewildering, frightening and confusing. The professionals, including claimant representatives, are frequently dismayed by the irrational and insensitive treatment our clients are subjected to by, Jobcentre Plus as well as the private contractors delivering the welfare programme.

The reason I initially became involved was due to my family and friends being hurt by the system; I felt I had to assist and things snowballed from there.

The current regime has led to my increasing anger and lack of confidence in the organisations administering the current welfare policies; the people I help feel the same. A number of vulnerable claimants I assist physically shake and/or perspire with fear when they cross the threshold of the Jobcentre or the Work Programme provider premises.

It must feel like a cruel game of Russian Roulette – “will I, won’t I get my benefit stopped today” and for those people who have had their benefit sanctioned wrongly for doing more than is required of them by law, their anxiety is further heightened.

In my view and from experience sanctions do not work; they create excessive anxiety, which is not conducive to productive job search. When I assist a claimant achieve a more relaxed agreement and fairer treatment, they tell me they feel less stressed and undertake more productive and quality job search; many with several disadvantages have found work.

Furthermore, there is a shortage of sufficient and suitable employment opportunities available for everyone. Therefore, a proportion of the population will be unemployed at any given time and no government has successfully eradicated this problem, despite the billions of pounds that has been spent trying to tackle this particular issue.

This leads me to conclude, that most people will take responsibility for their own affairs and require little intervention from the state.

I believe the cost of poverty and administering the sanctioning machine is a further drain on the public purse, due to the wider impact on society; the associated crime such as food theft, increasing debt plus child poverty.

The additional cost to service providers must be taken into consideration too, namely; social services, welfare/debt agencies, food banks, schools, the police, HMCS and the NHS who must pick up the pieces. A number of claimants I help feel suicidal and there has been a recent death reported in the media as the consequence of sanctions being applied.

I am shocked by the very poor treatment of vulnerable claimants. However, more recently I have been assisting professionals who have been sanctioned repeatedly without any justification; these cases have been overturned because the decision was unlawful and/or natural justice, human rights as well as EU law were not applied in many cases.

Other welfare workers mirror my concerns; some of these issues may be addressed by the Mathew Oakley review, but in the absence of the immediate removal of sanctions altogether the process as a whole needs to be examined and in particular the quality and accuracy of decision-making. Examples of poor as well as perverse decision-making are littered all over the Internet by MPs and welfare agencies.

DWP has a duty to get their decisions right first time (pdf) and this must start at the coal face by, the adviser preparing a reasonable and lawful agreement and establishing all the facts fully before raising a doubt. The evidence I have collected indicates that Jobcentre staff and Decision Makers’ fail to follow their internal quality and training manuals too frequently.

“Things done well and with care, exempt themselves from fear.” William Shakespeare

Discretion must also be applied for those claimants who are clearly vulnerable and/or are not wilfully refusing or failing to fulfil their responsibilities.

A client agreed to a Jobseeker’s Agreement (re-named Claimant Commitment) that required them to take 9 steps to seek work; they took more than 40 quality steps, but a sanction was still applied.

Clients have had their benefit stopped indefinitely on the basis that they were not available for work due to the withdrawal of their telephone number and email address from the Jobcentre computer system.

There is no requirement in legislation to provide a telephone number or email address to Jobcentre Plus or the Work Programme to prove availability for work. I have since discovered via Freedom of Information, that this is happening in more than one area.

Claimants are being informed by some Jobcentres and Work Programme providers that everything is mandatory and they are being directed indiscriminately to carry out all activities under a threat of a sanction.

Some claimants are also being mandated to give access to their Universal Jobmatch account or to provide their login details; this is unlawful.

Mandates for non-mandatory activities were only ever issued as a very last resort.

A 57-year-old client who has worked all her life recently told me; “she feels Jobcentre Plus treats her like a school child who cannot be trusted to do her homework without the threat of a severe punishment.” This oppressive regime will not inspire or motivate her to find work more quickly, but it does make her feel angry, stressed and humiliated.

It appears that respect, fairness, reasonableness as well as proportionality have been thrown right out of the window.

The public are told that claimants can access the Hardship fund, but this is not accessible to everyone and many claimants are not made aware of it, because they are not issued with the appropriate paperwork or even told their benefit has been stopped.

If a four-week sanction is applied, most claimants who are over 25 year of age* and not in a vulnerable group (people with health issues, children or expectant mothers) will have nothing to live on for 2 weeks and then only circa £43 for the remainder of the sanction period. This money must cover all their bills, food and travel costs to the Jobcentre, which can exceed £5 in many areas; it simply is not possible.

* JSA rate £72.40 for claimants 25 years and over, £57.35 for 18-24 year olds.

The consequences are several fold; debt which may lead to high interest lending and/or theft not to mention the physical and mental impacts that can significantly affect a person’s ability to seek work effectively or to find the energy or confidence to appeal.

Who would decide to inflict this pain upon themselves, let alone others?

I am also aware some claimants are not receiving travel expenses on their non-signing days, which creates further hardship and more so if they are being forced unreasonably to attend the Jobcentre daily.

These are typical remarks that I read and hear in the course of my voluntary activities to assist claimants:

I am poverty-stricken. I have no electricity; food and no friends or family close by, can you assist me?”

“I was sanctioned for not doing enough job searches even though I have been told my job search activity is good.”

“I am being forced to participate in an activity that does not support me back to work and makes my health condition worse, but Jobcentre Plus/the private contractor refuses to listen to me.”

There are some good people administering the welfare system, but I believe from the available public evidence that they are being placed under pressure (reference: PCS conditionality questionnaire) to implement the very harsh conditionality regime and, as a consequence a perverse culture is cultivated.

A personal Freedom of Information request can reveal improper behaviour. Further, there are several research papers that counter the government’s view about the effectiveness of benefit sanctions.

Poor treatment and service can also result in Jobseekers claiming sickness benefit (Employment Support Allowance) to escape the stress of attending the Jobcentre or the private contracted provision; this outcome is classified as a positive off-flow and during the period of a sanction Jobseekers are not counted as unemployed, because they are not in receipt of

I would urge all claimants to appeal every sanction and make a complaint to their MP at the same time about their poor treatment. I would also urge the unemployed, the sick, low paid and the agencies that witness first-hand what is happening to come together to stop this merciless treatment.

British people are in the main, compassionate and civilised. I also believe most people would be as horrified as I am if, they witnessed first-hand the consequences of the punitive measures being meted out to fellow citizens in order to attain performance measures and/or to frustrate people off the unemployment register.

When I talk to people about welfare many people are in favour of the government’s tougher stance via enhanced conditionality.

However, when I explain how the welfare policy is being administered and the human impacts, they are shocked.

I also find it very distressing that poverty related diseases are also on the rise in the UK, placing further pressure on the NHS. I am sure many readers of this story will be equally disturbed by these findings.

The UK ‘is the first country to face UN inquiry into disability rights violations‘.

I am not politically motivated and made a conscious decision not to vote in the past 2 elections. I am simply a very concerned UK citizen who is struggling to comprehend why fellow human beings are being treated so appallingly and why the gap between the haves and have-nots is continuing to widen. The current regime simply cannot be allowed to continue in a society which claims to care for the welfare of all its’ citizens.

It makes me want to weep the depths which have been plunged. The increasing volume of very poor quality decisions made by local Jobcentre staff and DWP Decision Makers’ is of great concern.

If everyone appealed and complained many more sanctions would be overturned, thus making their very existence unjustifiable.

> I agree wholeheartedly with that last sentiment. It’s not always easy, barriers will be put in your way, but from personal experience the mere fact of winning an appeal against an unjust decision is a real boost.

Sender has requested anonymity.

Source –  Welfare News Service,  02 Sept 2014

http://welfarenewsservice.com/exposed-jobcentre-benefit-sanctions-culture-revealed-whistleblower/

More #JSA stories from jobcentres: “It’s impossible. You’re trapped.”

Originally posted on Kate Belgrave

In the last couple of weeks, I’ve been attending leafleting sessions outside jobcentres with the Kilburn Unemployed Workers’ Group and talking to people on JSA about their experiences as they sign on. We’ve been talking to people about sanctions, about being spoken down to by staff and having to walk on eggshells or risk being sanctioned, about relying on the jobcentre for JSA payments between short-term, low-paid jobs and about pointless work programme courses. I’ve posted some transcripts from today’s discussions below.

This morning, we were outside the Neasden jobcentre. It was freezing cold and there was a nasty, biting wind and a number of people we spoke to looked cold and shaky because they were not dressed warmly enough for the weather. I know we hear a great deal about life on JSA being a rort and people on benefits enjoying TV and cigarettes and long days lying around in the sun and all the rest of it, but it never looks that great when I see it.

People talk about having to go weeks without money and being forced to grovel and fawn to staff to avoid being sanctioned, and about the terror of putting the card into the cash machine and finding that no money comes out because you’ve been sanctioned after all. And in this rubbish weather, they look cold.

This is the punishment you get these days for the crime of being unemployed and not rich. You are utterly powerless. You’re on the receiving end of everything. You have to put up with everyone’s crap. Of course – things are very different if you’re rich and connected. Life generally is very different if you’re rich and connected. Very different. If you’re Chris Huhne, for example, you get your media-class buddies to give you a column at the Guardian when you leave prison. If you’re Maria Miller, you help yourself to £90k from the taxpayer and claim that little earner was totally above board. If you’re Nadhim Zahawi, you charge the taxpayer to heat your horses’ stables. These people genuinely believe that it’s the rest of us who are out of line. That’s the part that really gets me.

Most of the people we spoke to this morning were forced to collect JSA between low-paid and insecure jobs, or to subsidise low-paid and insecure jobs – something that ought to concern everyone who relies on a wage to pay the bills. One of the women, Noreen, talked about finding work on “lucky days.” She meant that she found work by herself on days when her luck was in and she managed to talk to the right people, not because there was any system in place to help her. Pity she doesn’t have as many lucky days as Chris Huhne.

I’ve been speaking to people for a couple of weeks now and have yet to find anyone who has found work through their jobcentre. Everyone talks about finding work themselves. These jobcentres are an exercise in degradation and futility. People don’t go to their jobcentre because they believe that someone will help them find a job. They go there to present meaningless “evidence” of a fortnight’s jobsearch activity and to sit very still and silently during interviews with jobcentre staff in the hope that they’ll avoid a sanction. “They’re about stressing people out and raising your blood pressure and they are there to give you a heart attack,” Noreen told us this morning. Can’t help thinking that is the point of the exercise as far as Iain Duncan Smith is concerned.

Anyway – here are a couple of people who sign on at Neasden jobcentre. I’m changing the names for these, because I don’t want jobcentres getting fancy ideas about sanctioning people who dare to share their views in public. I won’t respond well if I hear that is happening. People who are on JSA have every right to share their views and I’ll keep posting their views because of that.

Noreen, in her late 40s. Has been out of work for about 18 months, with a spell of short-term work over Christmas.

“I’ve been on the work programme for two weeks – it was writing your CV, learning how to attach your CV to an email. But I can do that. It was to build your confidence. But what I need to do is find a job. I want just a job, any job. Any job that means I don’t have to come here [to the jobcentre].

“I have to come every two weeks to sign on. They are a bit stroppy. You can’t say nothing to them, because if you argue back to them, the security is there and they will sanction you. I’ve seen people there arguing… you have to keep quiet, sometimes you don’t want to keep quiet. The best [thing you can do] is to get a job and then you don’t have to come here, innit. You can get your own money and then you can pay your own bills and you don’t have to come here. You come here like you’re some bloody scrounger. I have been looking for work for 18 months. I used to work at McVitie’s for 22 years – you know, the factory. They gave us redundancy. Since then, I have done carework and I’ve worked in supermarkets. I think I’ll have to go back into carework, but it’s not well paid and you have to walk up and down [all over Neasden] to people’s houses [from one care job to another].

“You don’t get paid for travel [travelling between care work jobs at different houses during the day]. If you drive, you don’t get paid for petrol, so it’s best if you can find something where you can walk it. It’s about £6.20 an hour that you get paid. You can’t pay your bills on that.

“Sometimes,with care work, the hours are zero hours, so you don’t know this week if you would get 16 hours [the number of hours you must work under to claim JSA]. You may get ten or 11 hours and then you have to come here and sign on to make it up to the 16 hours. It’s impossible. You’re trapped and there’s no way out.

“This place [Neasden jobcentre] is harsh. I wish they could close it down. They don’t find you a job in there. There’s the computer in there – you punch something into it and you read it and it says “Here’s this job.” You bring the job information up and you ring the number – but the job is gone. You send your CV, but you never get a reply. You will never find any jobs in there. No.

“It’s just a waste of time. Most of the jobs in there – they don’t bother to check the computer to see if the jobs in there are already filled. Every two weeks I go there, the same old jobs are in there. It’s just rubbish.

“I will find myself a job. Sometimes, [when you take your CV to a major retailer] they say “go online” [to apply] but it can be worth going in, to see if it is your lucky day. You can go into Ikea and they might say “go online” but they might say – “here’s an application form”. If it is your lucky day. That’s how you get a job if it is temporary. That happened to me [with a major retailer] over the Christmas period. [The woman I met at the store], she said “go online” but then she said “since you have come in, you can fill in an application form “and that’s how I got two months’ work over Christmas.”

—–

So. That was Noreen. Like I say – Noreen’s lucky days are a bit different from Chris Huhne’s. Or even Nadhim Zahawi’s horses’.

Next, we spoke to Amy, who is 19 and had just been signed off JSA. She lives in supported accommodation where she shares facilities. She is pregnant. She works part time in a large retail chain. Her wages come in at about £150-£200 a month. Sometimes, she works eight hours a week and sometimes she works overtime. She worked overtime during the Christmas rush. She said she had been claiming about £10 a fortnight in JSA which she spent on food.

She was very confused about the information that she’d been given by the jobcentre and the reasons for her own signing off from JSA, as you’ll see below. People raise this issue a lot when we speak. They sometimes find their entitlements and JSA search requirements difficult to understand when they work and when they work different hours each week. That is often because they’re told very confusing things. I’m posting this discussion as an example. When confronted with this sort of confusing information, people sometimes just find it easier to sign off – and that isn’t fair. Amy left us her contact details, so if anyone can shed any light on the situation outlined below and Amy’s entitlements, please get in contact or leave a comment. We will get back to her.

Amy: They said [at the jobcentre] to do more hours, but my hours vary, because sometimes I do overtime. She [the women at the jobcentre] said to me that I have to do more hours. Then she said to apply for ESA. I’m going to have to call them later on.

“They tell me they are going to pay me £10 a fortnight [in JSA], but I can’t live on £10. I’m working, but all that money goes on my bills. They’re cutting off the tenner now. And now I can’t get that. I’ve signed off. I need that money because it pays for my food.

“I have to give them proof of looking for another job… I didn’t think they were going to hound me [for that ten pounds]. If you’re on JSA, you have to look for work, but I’ve already got work. But it’s not enough hours for tax credits. Then I have to go off on maternity in two months. I get £7.50 an hour [at my job], which is not bad.

“I asked for the hardship fund, but they said I can’t get it… But I have nothing to live off, now so I’m living off him (she points to her friend) until I get paid. They said go off JSA and go onto ESA. I have a GP letter which says I can’t work more hours.

“I’m working eight hours a week and they want me to go up to 16, or to get another job as well. They signed me off, because I couldn’t look for more hours. I was getting £20 a month from them. I’m living in supported accommodation. I pay rent for the house, bills, TV licence. My pay from work goes all to my bills. I get about £150-200 a month. Roughly. They made us work extra hours over Christmas, so I had more then.”

——

So. That was Amy. Wonder if Maria Miller found it that difficult to claim £90k in expenses.

Source – Kate Belgrave,  17 Feb 2014

http://www.katebelgrave.com/