Bailiffs tell Acklam couple they owe £3,500 on Christmas Eve – but they had wrong address

A couple received a “shocking and distressing” extra Christmas present – a visit from the bailiffs – who later admitted they got the wrong address.

Paul and Kath Spenceley, from Middlesbrough, said bailiffs “bashed at their door” on Christmas Eve while they were out before leaving a note asking for £3,500.

The couple, of Endsleigh Drive, Acklam, said they were left confused and upset by the letter – before realising it wasn’t meant for them.

Mrs Spenceley, 51, an executive assistant for Redcar and Cleveland Council, said:

“The neighbours told me that they were bashing really hard on the door and making a scene.

“They then posted the note which was from the Sheriff’s Office.

“We were so confused when we read it. We have always paid our bills. We were so upset – it’s not nice to read that you owe £3,500 – especially on Christmas Eve. Then we realised they had the wrong address.”

Mrs Spenceley said she rang the office and left messages but never heard anything back.

She said:

“I am worried they haven’t realised the error and they might come back again. Next time they could actually get inside and start taking things. I have been so panicked all over Christmas. How could they get something like that so wrong?”

Mrs Spenceley said she later took the letter to the house it was addressed to.

A spokesman for the Sheriff’s Office said:

“It was human error and we apologise for any distress caused. There wasn’t any bashing at the door. We knocked and then posted the letter.

“I received a message from the occupants telling us of the error and we advise that they put the letter in the bin.”

Source – Middlesbrough Evening Gazette, 31 Dec 2014

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