The quality of decision making for personal independence payment (PIP), is being called into question following the revelation that hundreds of staff without the proper experience and training are being temporarily promoted to the rank of PIP decision maker.
The promotions are being made because Atos and Capita have taken on many more health professionals to clear the backlog of PIP applications. Without hundreds more decision makers the bottleneck would simply move from the assessors to the decision makers.
According to the Public and Commercial Services union:
“Pressure of work continues to affect PIP members in other ways. There are high numbers of staff on temporary promotion: at one site 50 staff are on TDA [Temporary Duties Addition for staff acting up to a higher grade]. There is an expectation that even more Decision Makers will be needed as reassessment ramps up. Despite this, there are no permanent promotion opportunities. Transfers out of PIP are being blocked. There are reports of a harsh Managing Attendance regime at some sites.”
The mass promotions appear to be having an effect throughout the DWP:
“PCS were recently informed that the training for new apprentices has been very poor: they have been given just two weeks’ classroom training. When the apprentices start their consolidation there are very few Band B staff available to help them because so many staff are on TDA as Decision Makers.
“Training for all grades was reported as poor.”
With poorly trained and under qualified staff being drafted in as temporary decision makers, it is even more vital that the difficulties you face are spelt out as plainly and in as much detail as possible in your PIP application and backed up with supporting evidence where this is available.
Source – Benefits & Work, 02 Dec 2014